Delivery Guarantee | Ushemi Collective

Shop confidently with delivery guarantee

Ushemi works with reliable shipping partners around the world. We guarantee that your package will reach you safely and on time. If there are any problems during the transit of items you purchased, such as damage, loss, or delay, rest assured that we will do our best to solve the problems and provide the best solutions.

If your order is not delivered before or on the latest delivery date provided to you, depending on the shipping method of your package you will be issued:

$5.00 credit for Standard Shipping
$26.00 credit for Express Shipping
“$”at your local currency

The credit will be added to your Ushemi credit balance within 48 hours of the latest delivery date and can be used on your next order.

Under specific circumstances, including but not limited to natural disasters and other unforeseeable circumstances, you may not be able to receive compensation for late delivery.

For more exceptions and details about the policy, please refer to our policy page >

If you receive your package and find that some items were lost or damaged in transit, rest assured that you can easily apply for a full refund for those items. You may be asked to send the damaged items back before your refund can be issued.

If there have been no tracking updates for a period of time and your package has not been delivered, you can request a free reshipment or refund, as the package may have been lost in transit. The specific conditions are as follows:

18 days without updates for packages shipped domestically
18 days without updates for packages shipped from overseas by air
30 days without updates for packages shipped from overseas by sea

If you receive the package after your request has been approved, you may be allowed to keep it for free in certain circumstances without needing to return it.

In certain circumstances, including but not limited to natural disasters and other force majeure circumstances, you may not be able to receive compensation or request a refund if there have not been updates.

For more exceptions and details about the policy, please refer to our policy page >

If your package still hasn’t been delivered to your designated address or pickup point address for a specific period of time (see details below) after being shipped, it’s possible that the shipment has encountered some issues. You can request a free reshipment or refund. The specific conditions are as follows:

20 days for packages shipped domestically (5 days more for packages shipped via truck or packages weighing 80 kg or more, and 10 days more for packages shipped via consolidated shipping, which combines multiple orders into one shipment)
30 days for packages shipped from overseas by air
55 days for packages shipped from overseas by sea

If you receive the package after your request has been approved, you may be allowed to keep it for free in certain circumstances without needing to return it.

In certain circumstances, including but not limited to natural disasters and other force majeure circumstances, you may not be able to request a free reshipment or a refund if your order wasn’t delivered.

For more exceptions and details about the policy, please refer to our policy page >