Ship from US： 3-7days;
Ship from China: 5-25days

Please check our return and exchange policy

1. Cancel your first order;
2. Contact service team

Tracking order on this link;

Or tracking order at: https://www.17track.net/en  with tracking number from your order or your email support@ushemi.com

If your send questions on home bottom right, get reply from here;
Or if you send questions at email, will be reply through email: support

If you entered an incorrect shipping address, please contact our customer support team as soon as possible.

If your order has not been processed or shipped yet, we will do our best to update the shipping information before shipment.

Once an order has been shipped, we may not be able to change the delivery address. In this case, please contact the shipping carrier directly for available options.

Please make sure your shipping address is accurate and complete before submitting your order to help avoid delivery delays.

For assistance, please contact us at:

Email: support@ushemi.com

Currently, USHEMI ships to customers in the United States and Canada.

We are continuously working to expand our shipping coverage and make our refrigerator water filter solutions available to more customers worldwide.

All available shipping options and estimated delivery times will be displayed during checkout based on your shipping address.

If you have questions about shipping availability for your location, please contact our customer support team:

Email: support@ushemi.com

Most orders are shipped in one package. However, if your order contains multiple items, they may occasionally be shipped separately depending on product availability, warehouse processing, or shipping arrangements.

If your order is shipped in multiple packages, you may receive separate tracking information for each shipment.

If you have any questions about your order, please contact our customer support team:

Email: support@ushemi.com